Isn’t That What Customer Service is All About?
MKV to VOB
Last week I went to an area pharmacy to have a prescription filled. As I approached the prescription counter I observed an indication beside the money register that mentioned, ” Let’s Talk.” Contemplating it an invite I mentioned in a friendly, cheery voice, ” OK let’s talk.” and proceeded to say ” How are you at the moment?” The woman waiting on me was not amused. She looked at me in frigid, non-responsive silence and at last mentioned cooly, ” Can I make it easier to?”
It did not take a degree in nuclear physics to determine that she was totally ignoring my humble try and be friendly so I too immediately responded to her icy tone with one in all my own. I gave her the information regarding my prescription and was told curtly that I was at the incorrect counter. I was at the “PRESCRIPTION OUT” counter once I should be at the
” PRESCRIPTION IN ” counter. How foolish of me to make such a mistake. Maybe that’s why she was so unfriendly to me. I had dedicated a huge unforgivable sin in Pharmacy Land.
As I approached the proper counter I once once more saw the sign, ” Let’s Talk.” and decided to present the place a second chance. I looked at the girl waiting on me and mentioned once once more in an upbeat and friendly tone, ” The opposite lady who waited on me wasn’t actually in the mood to talk so I got here down here. So “Let’s talk.”
Once more stone chilly, icy silence adopted by ” Can I make it easier to?” If you can’t beat them, be part of them so I too became cool, abrupt, assertive and mentioned, ” Mike Moore/ Doctor Quinn/ asthma treatment/ repeat required please. She checked the computer and found that I did have four repeats left. I told her that I would be in at 10:00 a.m. the subsequent day to pick it up and I left. I do know I should not have responded in form however I was ticked off at the means a paying buyer was being treated.
I needed at hand the girl my card and inform her that I spoke to corporations and organizations on buyer relations and can be extra that comfortable to conduct a seminar for his or her staff on the topic. However I didn’t.
I’m not saying that coping with the general public is easy. It isn’t. The truth is it can be very stressful however you possibly can neutralize the stress with a simple smile and a little bit of humor. All these individuals needed to do once I responded to their invitation to talk was smile and say in a friendly tone, “OK. Let’s talk. What can I do for you?”
Simple, easy, effective and it leaves your buyer desirous to return to do business with you. Isn’t that what customer support is all about?
About The Writer
Nathaniel has been writing articles online for nearly 9 years now. Not solely does this creator specialize in Customer Service, you too can take a look at his newest website on how one can convert MKV to VOB with MKV to VOB converter.