Study: 82% Of U.S. Consumers Bail On Brands After Bad Customer Service
Clearly they can’t stop the customer noise online . The complaint of the decade, Dell Hell is still being discussed widely online and by major business news outlets, though Jeff Jarvis and Dell attempted to make peace back in 2007. … are most likely to drive sales than even a positive user review posted on a site like Yelp or Amazon (but those matter too). MIttelstaedt also suggests companies go ahead and invest serious time and money in customer service. …
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Study: 82% Of U.S. Consumers Bail On Brands After Bad Customer Service